To give you a better overview, we answer for you some frequently asked



How long are the delivery times?

Currently delivery times are up to 2-4 weeks due to the high demand. We

make every effort to keep the shipping time as short as possible for you!


How much are the shipping costs?

The exact shipping costs will be shown at the checkout. They depend on the

weight and the number of products, the type of packaging and the destination



How can I pay?

We accept the following payment providers: Stripe (Credit Card Payment),

Paypal and Amazonpays.


How do I receive the invoice for my order?

The invoice will be sent to you directly after the payment has been made. It

will be sent to the e-mail address you provided.


How can I unsubscribe from the newsletter subscription?

Each newsletter has a box at the bottom that you can click to unsubscribe.

You can also write us a message to info@rayanostore.com and you

won’t receive any further newsletters.


Are the batteries included in electronic devices?

No, no batteries are included, as we want to prevent the risk of a defective or

leaked battery from being transported and stored.


The product does not meet my expectations, what can I do?

In that case, we kindly ask you to get in touch with us and let us know why

you are not satisfied with the product. It’s very important for us to make our

customers happy and we are sure that we’ll find a solution for every problem!


My question is not included, who can I get in touch with?

If you have any questions, please do not hesitate to contact info@rayanostore.com via e-mail. We look forward to your message and will

answer your request as quickly as possible!